GOVERNMENT SOLUTIONS · CAPABILITY AREA 01
Housing Program & Occupancy Compliance
Credentialed occupancy compliance from eligibility through file integrity.
Occupancy compliance is SHDH’s anchor capability. Led by personnel holding Certified Occupancy Specialist (COS) and Tax Credit Specialist (TCS) credentials, SHDH supports the documentation, review, tracking, and quality controls that keep housing eligibility and occupancy decisions accurate, timely, and supportable.
WHAT SHDH PERFORMS
Typical tasks in this area.
Eligibility and income determination — applicant and resident income calculation, asset determination, allowance and deduction, and eligibility documentation consistent with applicable program requirements.
Third-party verification review — verification sequencing, adequacy review, documentation of verification attempts, and resolution of discrepancies before certification.
Rent calculation — Tenant rent, utility allowance application, assistance payment calculation, and recalculation for applicable interim changes.
Tenant-file review and file integrity — Full-file audits, missing-document identification, correction tracking, and file reconstruction where records are incomplete.
Recertification cycles — Annual and interim recertification scheduling, notice tracking, completion monitoring, and late-certification remediation.
Tenant selection and waiting-list compliance — Waiting-list administration review, selection-preference application, and documentation of selection decisions.
Occupancy tracking and reporting — Occupancy status reporting, certification-due reporting, exception reporting, and management-level summaries.
Lease and Fair Housing compliance — Lease-document review, required-attachment verification, reasonable-accommodation documentation, and nondiscrimination review.
Customer Value
Improve tenant-file accuracy, completeness, and retrievability
Make due, overdue, and exception status visible before deadlines are missed
Create consistent quality-review evidence that supports monitoring and audit readiness
Performance Controls
Documented eligibility and rent-calculation procedures
Independent second review on a defined sample of certifications
Error-category tracking with root-cause analysis, not just error counts
Certification-due and overdue dashboards
Corrective-action log with verified closure
SHDH directly leads and controls its occupancy-compliance function. Professional credentials are attributed to the individuals who hold them, and SHDH retains responsibility for its compliance standards, review controls, quality assurance, and deliverable integrity.